in the event of an accident

Here we explain what to do in case of an accident during your rent with KeyGo Rent.

Most importantly, if you or any of the passengers from the car are injured or need medical assistance, please call the emergency number; 112. This way you can get the help needed.

In the event of an accident (no matter how minor it may be) with another car involved, you must complete the accident report, submitting the documentation to KeyGo Rent within a maximum of 48 hours.

Inside the glove compartment you will find an accident report. Do not forget to fill in all the details, especially the name, national document number, telephone number, license plate, model of the car, name of insurance company, insurance policy number and the document will need to be signed by both parts.

If you are having difficulty with the language, or you can not reach an agreement, we advise you to call the police to help you fill in the accident report.

Remember that you must inform us of any accident or incident that occurs with the car, no matter how minor it may be and even if there is no other car involved. You can do so by calling us at (+34) 965 509 966 or by sending us an email to

The KeyGo Rent team will be in charge of deciding whether you can continue driving the car or if on the contrary the car will need to be changed.

If the car cannot continue to circulate, you must contact our roadside assistance service by calling (+34) 900 104 020, providing your registration number and your exact location.

Need help?

Our customer service team is at your disposal during the entire car rental process.